Refund & Cancellation Policy

All purchases of AI Growth Credits are final. Once a purchase is confirmed, the credits are yours to use and the payment is not refundable — whether or not you go on to spend them.

Credits do not expire while your account is open, so there is no need to rush them. Buy the smallest pack first if you want to try the service before committing to a larger one.

Each action costs a stated number of credits, and the cost is shown in the dashboard before you spend them. When the AI plans a campaign, writes ads or generates a creative, the work is done and the credits are consumed. That work cannot be returned, which is why credits are sold on this basis.

If credits were charged for an action that failed, we put them back into your balance automatically. If you believe you were charged for work that never happened, tell us: we will check the record and return the credits. There is no time limit on this.

This is a correction to your credit balance, not a refund of money, and it is the remedy for work that did not happen.

A payment taken in error — charged twice for the same purchase, or taken after you cancelled automatic top-up — is refunded in full. That is a mistake on our side, not a refund of credits. Tell us within 30 days and it goes back to the original payment method.

The money you spend on ads is paid by you directly to Meta, Google or the relevant platform. It never passes through us, so we cannot refund it. Nor do we refund advertising that did not perform as you hoped: the platforms' auctions are outside anyone's control, and we make no promise of results.

You can switch automatic top-up off at any time in the dashboard, under AI Growth Credits. It takes effect immediately and no further charge is made. Cancelling does not remove credits you have already bought — they stay in your balance.

A charge already made before you cancelled is not refunded, under clause 1.

You can close your account at any time. Any credits left in it at that point lapse and are not refunded, so spend them before you close it.

Email support@boostmysites.com from your account's email address, with the invoice number. We reply within 2 business days.

Where a refund is due under clause 4, it goes back to the original payment method — we cannot send it anywhere else — and your bank then takes 5 to 7 business days to show it. GST charged on a refunded payment is refunded with it, and a credit note is issued.